Gelsenkirchen, 28 May 2025 – AMEVIDA SE, one of the largest owner-managed enterprises in Germany’s call center and customer care industry, has decided to take the next step in its ongoing restructuring process. The objective: to ensure the sustainable development of its business model.
Acting on the advice of restructuring specialists from activelaw and AURICON, led by Thorsten Prigge and Valentin Röttger, the Executive Board of AMEVIDA SE filed for debtor-in-possession proceedings with the Local Court of Essen on 27 May 2025. This legal procedure provides the necessary framework for implementing the ongoing restructuring measures without interrupting normal business operations. According to current planning, the process is expected to be completed by the third quarter of 2025.
"In the interest of our clients and employees, there will be no operational changes during the proceedings. However, the duration of the restructuring process will be significantly reduced," says Dr. Matthias Eickhoff, Member of the Executive Board. "We will continue to fulfil all current and future client contracts to the full satisfaction of our partners. Business operations will continue in full and without restrictions."
Today, the management informed all employees about the opportunities associated with the launch of the proceedings. Salaries and wages for all 2,400 employees are secured and will be covered through July 2025 by the German Federal Employment Agency in accordance with the country’s insolvency benefit regulations. Following that, AMEVIDA SE intends to continue operating successfully from its headquarters in Gelsenkirchen, based on its restructuring plan.
"In order to expedite cost adjustments identified by all parties involved — particularly regarding facility capacity — we have opted for restructuring under debtor-in-possession proceedings. This will allow us to conclude the restructuring process more swiftly and effectively. We will work closely with our landlords — whom we have always regarded as constructive partners — to find long-term, sustainable solutions at all sites, in the best interest of our staff," the Executive Board states. "Our concept places a strong focus on continued collaboration with our employees, who are the key success factor for our company’s future."
AMEVIDA SE is one of the largest owner-managed companies in Germany’s call center and customer care sector, operating ten locations with its headquarters in Gelsenkirchen. As a BPO service partner with approximately 2,400 employees, the company offers a comprehensive portfolio of dialogue marketing services for customer acquisition, retention, win-back campaigns, cross-selling, up-selling, and customer service for leading companies in telecommunications, retail, tourism, and finance.
The initiated court-supervised process provides access to a wide range of tools for stabilisation and repositioning, which would otherwise not be feasible within such a short timeframe. All corporate decisions remain with the management board, provided the company independently takes the necessary steps and presents a credible, results-driven restructuring concept.
Throughout the court-supervised restructuring, the board will be advised and supported by legal expert Thorsten Prigge (activelaw) and restructuring consultant Valentin Röttger (AURICON). The team is further reinforced by the specialist law firm VOIGT SALUS. Attorneys Thomas Ellrich and Dr. Franz Zilkens, both certified in insolvency and restructuring law, will serve as general representatives in guiding the process.
The Essen Local Court has appointed Nils Meißner of the GÖRG law firm as the provisional custodian. He will oversee the proceedings in the interest of the creditors.
"As custodian, my role is to supervise the proceedings and the management’s actions with regard to creditor interests and to support the initiated restructuring process," explains attorney Meißner.
In close coordination with the creditors and under the supervision of the provisional custodian, the Executive Board will continue to implement the restructuring plan to ensure completion in Q3 2025.
